Exchange and Return / Cancellation Policy Return/ Cancellation Policy How to exchange: We provide 7 days exchange of any products upon your dissatisfaction. Email us at sharminsmrity96@gmail.com or call at 0192 904 3222 to exchange your product.

Inside Dhaka, Our personal delivery man will reach you to exchange the product Customer has to carry courier cost (80 Taka inside Dhaka and 130 Taka Outside Dhaka) in case of exchange Returns, Refunds, and Replacement We have a customer-friendly return policy and accept instant returns to the delivery person for any reason and you’ll get your refund within 3 days.

However, for the missing product, you have to report to us within 24 hours. Once the product has reached us and it is inspected to be free from any defect, your refund shall be authorized. The following can be the tentative timelines for Refund to reflect in your Bank Account Order Type Refund Mode Timeline Cash on Delivery Order Bank Transfer / Bkash 5 to 7 days from the date of authorization Prepaid Order Bkash 3 to 5 days from the date of authorization Cash on Delivery/Prepaid Order Gift Card 1 day from the date of authorization Order Cancellations Can I cancel my order in case I change my mind after ordering? The customer can only cancel the order within 24 hours of placing the order. No cancellations will be processed after 24 hours. Once you request the cancellation of item(s) in your order, it will take us a maximum of 4 business days to cancel the order and initiate a refund as per the refund policy. You will be notified of the same. Why a “24 Hour” deadline? As soon as your order is confirmed, action is initiated at our end. The process of picking, packaging, customizing, and logistics starts, and the ordered product in most cases has already passed through a couple of phases. Cancellation before the product has shipped? If you cancel your order before your product has shipped, we will refund the entire amount. Cancellation after the product has shipped? If your product has shipped we may not be able to accept your cancellation request, we will exchange the product upon your dissatisfaction.